Returns & Refunds
If you need to return or exchange an item and/or receive a refund, please call us first: (206) 755-3751. All situations are different and based on on your needs we will come to a solution. If phone is not an option, feel free to email us at [email protected] with your order number and details of your issue.
To be eligible for a full refund, the item must be unused and in the same condition and original packaging that it was received. If there is a manufacturing defect, please let us know before mailing your order back. If you feel that you are entitled to a refund on your purchase, please send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After that time, per our return policy, we can no longer offer a refund or exchange.
Partial refunds in certain circumstances may be granted at the sole discretion of the company.
Once your return is received and inspected, we will send a email with your refund information. If so, the refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 14 days.
For returns over $75, please purchase tracking and/or shipping insurance to ensure a successful delivery. For all orders over $1000 we require “signature on delivery”, and the shipping and billing addresses must match. We have this policy to ensure protection for our clients and to help eliminate fraud.
Note on Efficacy: Everyone’s experience with CBD is a little different and there’s no one guaranteed or standard solution. Some people find a very small amount of CBD to be what they need while others take much more; CBD is a very personalized supplement and may not be effective for some individual’s specific goals. In addition, the advice and claims we can make are limited by restrictions placed on dietary supplements by the FDA—please consider reading scholarly articles on the efficacy of CBD for your circumstances. It’s also important to understand that you won’t necessarily feel anything when using CBD (there’s no mental or physical high).